top of page

Shipping & Returns

Shipping Policy - Australian Orders

All orders are shipped vis Australia Post e Parcel. Delivery time is between 1-7 business days
after dispatch. Regional areas will have a longer delivery time.

 

We offer free Express delivery on all orders $120 and over.

 

Signature on delivery can be requested at no additional expense. In the event signature on delivery is waived, we will not be liable for replacing, crediting or refunding missing parcels.

Shipping Policy - International Orders

All orders are sent via Australia Post International Standard. Delivery time is estimated
between 7-20 business days depending on your location and customs procedures.

 

Asia and Oceania Shipping Charge A$25

 

We offer free International shipping for orders $250 and over.

Return & Exchange Policy

Change of Mind:

 We do not accept refunds or exchanges for change of mind or incorrect product purchases.

 

Damaged Products:

 If you receive products that are damaged, we issue a replacement free of charge on the products damaged. Photos of the damaged goods are required before we proceed. Please keep all packaging material of the damaged product. The customer will need to arrange the return of the product to our Australian address, shipping costs will be reimbursed, upon providing a receipt showing proof of purchase. All damaged goods will need to be returned before replacement goods are processed.

  • Nature's Secret Facebook
  • Nature's Secret Instagram
  • Nature's Secret Tik Tok

SUPPORT

​

FAQ's

Shipping
Returns

Privacy Policy

Subscribe to get exclusive updates

Thanks for subscribing! We will be in touch with you shortly.

Natures Secret Australian Cosmeceutical

© 2025 Copyright and ownership Natures Secret Laboratories Pty Ltd. No reproduction in whole or part thereof without written permission. Only intended for use by designated parties. Information and advice may change without notice.All rights reserved.

CONTACT US

+61 2 9071 0377
 

Vietnam Representative & Distributor
Pioneer Distribution Company.

Address:
L6.14 Tran Hung Dao St.
Hoan Kiem. Hanoi. Vietnam

 

Hotline:
0567115858

(+84) 0567115858

​

Hong Kong and Philippines
Representative and Distributor

 

Hotline:

+852 5192 2958

​

​

bottom of page